Made the call today. It went like this.
Me:-“Hello I wonder if you can help me”
Me:-“I do a little bit of running” (cue office laughter)
Me:-“My knee is a little bit sore” (more laughter) “Could I make an appointment to see someone”
Appointment made got off the phone quick before I could no longer hear the poor girl on the other end of the line due to background noise!